mebet's Privacy Policy & Data Protection
mebet places the highest priority on the security of your personal information. This policy explains how we collect, use, and protect your data.
Introduction & Scope of Policy
mebet ("we", "our") operates a safe and reliable online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains what information mebet collects from individuals who use its services ("users", "you"), how that information is used, under what circumstances it may be shared with third parties, and what measures we take to protect your information.
By using mebet's website, application, or any other service, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
This Policy may change from time to time. For any significant changes, we will update this page and, where possible, notify you directly. We therefore recommend visiting this page regularly.
What Information We Collect
mebet may collect various types of information for the purpose of providing and improving its services. This information comes primarily from two sources — information you provide directly, and information collected automatically.
A. Personal Information You Provide Directly
Information you provide during account registration or when contacting us may include:
- Full name and date of birth
- Mobile number and email address
- Postal address
- National ID or passport details (for identity verification purposes)
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Information provided when contacting our support team
B. Technical Information Collected Automatically
When you use the mebet platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- Date and time of website access
- Pages visited and click activity
- Cookies and similar tracking technologies
C. Gaming & Transaction Information
Information about how you use the platform and your financial transactions, such as:
- Game activity history and bet amounts
- Deposit and withdrawal history
- Bonus and promotion usage details
- Account balance and transaction logs
Purpose of Information Use
mebet does not collect any information unnecessarily. Collected information is used only for the following legitimate purposes:
Account Management
For creating, verifying, and smoothly managing your account. This also includes age verification and identity confirmation processes.
Payment Processing
To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer. Information is also used to ensure transaction security and prevent fraud.
Customer Support
Our 24/7 support team uses your information to quickly resolve your complaints and questions. Previous communication history helps improve the quality of service.
Security & Protection
To prevent unauthorized access to accounts, fraud, and cyberattacks. Information is analyzed to detect and prevent suspicious activity.
Service Improvement
To analyze user experience and improve the platform's game sections, navigation, and overall service quality.
Legal Compliance
Information is retained and used where necessary to comply with applicable laws and regulations. This information is also used for responsible gaming monitoring.
Cookies & Tracking Technologies
mebet's website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device. They help ensure the smooth operation of the platform and improve your experience.
Cookie Types & Purposes
- Essential Cookies: For maintaining login sessions, ensuring security, and the basic functionality of the platform. Services cannot work properly without these.
- Functional Cookies: To remember your preferences and settings (such as language selection).
- Analytics Cookies: To collect website usage statistics, which are used to improve service quality.
- Security Cookies: To detect fraud and protect accounts.
You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some services to not work properly. mebet does not use user-tracking cookies for third-party advertisers.
Information Sharing & Disclosure
mebet never sells or rents your personal information to third parties. However, limited information may be shared in certain specific circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, banks), technology infrastructure providers, identity verification services, and game software providers work as our service partners. They receive only the information necessary to provide their specific service and may not use it for their own purposes.
Legal Obligations
Information may be disclosed in response to a court order, regulatory authority directive, or any other legal obligation. In such cases, mebet discloses only the minimum information legally required.
Security Protection
Information may be shared with relevant authorities to prevent fraud, money laundering, or any other illegal activity. mebet ensures responsible operations in compliance with all applicable laws.
Important: mebet never sells your information to third parties for marketing or advertising purposes. Your privacy is of the highest importance to us.
Data Security Measures
mebet uses the latest technology and methods to protect your information. Our security framework operates at the following levels:
Encryption Technology
All data transfers are secured with SSL (Secure Socket Layer) encryption. This means all information exchanged between you and mebet's servers is encrypted, making it virtually impossible for third parties to read.
Secure Data Storage
Your personal information is stored on secure servers accessible only to a limited number of authorized personnel. Passwords and sensitive financial information are stored through hashing and encryption.
Access Controls
mebet staff can only access the information necessary for their specific role. All access is logged and regularly audited.
Continuous Monitoring
System security is monitored 24/7. When any suspicious activity is detected, immediate action is taken and users are notified if necessary.
Data Retention Period
mebet retains your information for as long as your account remains active. Even after an account is closed, some information may be kept for a specific period. The reasons for this include:
- Meeting legal and regulatory obligations
- Maintaining records of financial transactions
- Assisting in dispute resolution
- Preventing fraud and ensuring security
Once the retention period ends, information is securely deleted or anonymized. For any questions about data retention periods, please contact our support team.
User Rights
As a mebet user, you have certain important rights over your own information. Contact our support team to exercise any of these rights.
Right to Access Information
You can request a copy of the information we hold about you. mebet will provide this within a reasonable timeframe.
Right to Correct Information
If your profile contains incorrect or incomplete information, you can request that it be corrected. Having accurate information improves the quality of your service.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. There is also an option to opt out of marketing communications.
To exercise any of your rights or to make a data-related request, contact us at [email protected] or use the platform's 24/7 live chat support.
Protection of Minors
mebet is a 21+ platform. We do not knowingly collect information from or provide services to anyone under the age of 21. Age verification during account creation is mandatory.
If we become aware that anyone under the age of 21 is using our platform, that account will be immediately closed and the associated information deleted. Parents or guardians who wish to raise a concern about their child's account can contact our support team.
Data Transfer & Storage
To operate mebet's services, information may be stored or processed on servers located in multiple countries. Whenever such international data transfers occur, we ensure that:
- Data protection standards are maintained at the highest level
- Contractual protections are established with third parties
- Compliance with applicable laws and regulations is maintained
- The amount of data transferred is kept to a minimum
To learn more about data transfers, please contact our support team.
Policy Changes & Updates
mebet periodically reviews this Privacy Policy and updates it as needed. This Policy may change due to changes in the scope of services, new legal obligations, or technical changes.
For any significant changes, we will post a notice on this page and, where possible, inform you via your registered email. Continued use of the platform after changes are made will be considered acceptance of the new policy.
We therefore recommend visiting this page regularly. If you have any questions about updates, please contact our support team directly.
Have a question about privacy?
For any questions about this policy or your personal information, our 24/7 support team is always ready. Assistance is available in both Bengali and English.